Due to the nature of the items we carry, we do not accept any returns.
We will gladly exchange any defective item or download for the exact same title within 30 days from the date of purchase. A restocking fee equal to the cost of shipping will be charged on all items/orders returned for exchange if the item is deemed not defective.
Downloadable files are not eligible for any type of refund once that file has been downloaded.
All ticket sales are final – No refunds or exchanges
If you purchased a downloadable product, you will need to manually download that file from your account after check-out. You will only be allowed to download (1) file for each quantity of that item you purchased. If you encounter any problem during the download process, please contact us via email within 24 hours so we may assist you further.
We will not be responsible for any download issues or file problems that are not reported to us within seven (7) days from the date of purchase.
We offer shipping through UPS to commercial and residential addresses located within the US and Canada. We do not ship to PO Boxes or APOs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.